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Conditions Of Use

PRIVACY POLICY


Hurlingham Polo Canada takes the security of your personal data very seriously and will never ever sell your data on to anyone. We'll only use it with your permission and only to keep you informed. You can always opt out via the link on emails or contact us to request an opt out. We won't pass your information on to third parties or send you promotional material unless you agree to it.

TERMS & CONDITIONS


COMPANY INFORMATION


This website, and shop are owned, and managed by 1991587 Alberta Ltd., operating as Hurlingham Polo Canada, P.O. Box 2554, Stn. M
Calgary, AB, T2P 2M7.

USING THE WEBSITE AND REGISTERING


2.1 Hurlingham Polo Canada grants you a license to access and use this website, but you cannot make commercial use of any of the content, nor to collect or store any of the product descriptions, images or prices, either manually or using systematic data-mining without the express written permission of the company.

2.2 All of the content on the website is the property of Hurlingham Polo Canada, and enjoys the full protection of Canadian, and international copyright law.

2.3 Our website gives you the option of registering with us with a username and password. Responsibility for keeping the username and password confidential rests with you. Hurlingham Polo Canada does not have the means to check the identity of people using the website and cannot be liable if someone other than you uses your confidential details.

2.4 We may use the cookie functionality in your web browser to store information and improve the website experience. If you have concerns about our use of cookies, or any other technical aspect of the site, please contact us here.

PLACING AN ORDER ON THE WEBSITE


3.1 By placing an order through the website, you confirm that you are at least 18 years old and capable of entering into a legally binding contract under Canadian law.

3.2 When you submit an order to Hurlingham Polo Canada, your submission constitutes an offer to purchase goods and on acceptance of the offer by Hurlingham Polo Canada, your contract and statutory rights are with Hurlingham Polo Canada.

3.3 Hurlingham Polo Canada will change its product prices from time to time and always tries to ensure that they are up to date. In the unlikely event that a product is shown on the website at the incorrect price, Hurlingham Polo Canada reserves the right to not accept your offer to purchase at that price and will contact you to ask you if you wish to purchase at the correct price. If you confirm that you wish to purchase at the correct price, that confirmation will constitute a new offer.

3.4 Prices displayed on the website do not include delivery charges which may or may not be applicable depending on which products you buy, your delivery address, and any promotions which may be running at the time you make your purchase. Delivery charges are shown clearly at the shopping basket stage of the order process, and any choices you make during that process (for instance, in selecting 'Standard' or Express' shipping) will constitute your contractual acceptance of the delivery charges which appear in the shopping basket as a result of those choices.

3.5 Prices displayed on the website do not include applicable federal or provincial taxes by default.

PAYMENT


4.1 Payment on the website is by credit or debit card. We accept Visa, MasterCard, and American Express.

4.2 We charge customers' credit/debit cards at the time the order is placed. Our website does not allow you to order products which are out of stock which means that you should only ever be paying for products which can be shipped immediately. Occasionally, however, the stock position shown on the website may be inaccurate and we might be unable to send a product shown as 'in stock' and for which you have paid. If this happens, we will contact you to ask whether you would prefer to cancel the order and receive a refund or wait until stock becomes available.

4.3 Customer credit and debit cards are charged in Canadian dollars. Where prices are displayed in other currencies, these prices are indicative only and may not reflect the live exchange rate at the time. Accordingly, international customers may find that the amount shown on their credit/debit card statement is not the same as the amount which was indicated on our website - for the simple reason that currency rates have moved. This is not something within our control.

4.4 Ownership of goods remains with Hurlingham Polo Canada until full payment is received from the customer.

4.5 If the goods ordered by you are subject to a tax, duty or other charge when the package reaches its destination, responsibility for paying those charges is yours, Hurlingham Polo Canada has no way of knowing what customs and import charges may be in force at any time in any country, and makes no allowance in its pricing policy for such charges. For the purposes of customs and other importation charges, therefore, you assume the role of importer of the goods. Hurlingham Polo Canada cannot be liable to you for any delay or failure of the goods to reach their delivery address because of the detention of a package by customs or other authorities.

TAX


Hurlingham Polo Canada is required by law to charge applicable federal and/or provincial taxes on its products when:

  • the customer's billing address is within Canada
  • the customer's billing address is outside Canada, but the delivery address is within Canada

The only circumstance inwhich federal and/or provincial taxes are not chargeable is when:

  • the customer's billing address is outside Canada and the delivery address is also outside Canada. The prices on our website do not include applicable federal and/or provincial taxes by default, however the website automatically subtracts Canadian taxes at the shopping basket stage if a customer provides billing and delivery addresses which are both outside Canada. Federal and/or provincial tax rates are set by law, and applies both to the value of goods you order and any delivery charge. The invoice emailed to you and enclosed in your package will show how much tax (if any) has been paid and constitutes a valid tax invoice for CRA purposes.

RETURNS POLICY


We want you to be happy with the products you receive and our contract with you therefore entitles you to return goods on the conditions set out below. Nothing in those conditions affects or detracts from your statutory rights, in particular your right to receive goods which are of satisfactory quality, fit for purpose and which conform to the description given of them on our website. If you wish to return a product:

  • we must receive it back within 14 days of the date on which you received it. (if it has been bought in advance as a Christmas present for someone, then the 14-day rule runs from Christmas Day!)
  • It must be sent to the following address by a registered and trackable service. Hurlingham Polo Canada, c/o ABFI, 20825 Rue Daoust
    Ste Anne de Bellevue, QC, H9X 0A3
  • the returned product must be accompanied by our Returns Form available on request by EMAILING info@hurlinghampolo.ca and you must state on the returns form the items you are returning, the reasons you are returning them and the remedy you would prefer (refund or replacement) in each case.
  • if the reason for the return is that the product does not fit you, or you don't like it, it must arrive back with us unused, unwashed and in the same condition as it was in when you received it.
  • if the reason for the return is that the product is faulty, you must state the nature of the fault on the Returns Form. The fault must not be the result of using the product for purposes for which it was not intended.
  • when you request a refund for returned products, we will also refund any delivery charges which you paid for the order, unless under exceptional circumstances.
  • when you request a replacement for returned products, we will always pay the shipping costs of sending the replacement if the first product was faulty or incorrectly sent by us. If the reason for the return was that you did not like the first product or it did not fit, we reserve the right to ask you to pay the shipping costs of sending the replacement and, if you decline to do so, we reserve the right to refund you for the first purchase instead of sending a replacement.
  • we aim to process returns within 2 working days of their arrival with us, to pay refunds within 7 days and to send out replacements within 7 days. On receipt of your return, we will email you to confirm that we have received it and to confirm what action we are taking.
  • if the returned products were bought by you in a sale or at a reduced price, the entitlements set out above do not apply. Section 6.3.6 of the Consumer Protection (Distance Selling) Regulations 2000 sets out your rights for these kinds of goods.
  • Any questions about returns should be addressed to Hurlingham Polo Canada, c/o ABFI, 20825 Rue Daoust
    Ste Anne de Bellevue, QC, H9X 0A3

LIMITATION OF LIABILITY


7.1 Nothing in this clause 7 excludes or limits Hurlingham Polo Canada’s liability for fraud, fraudulent misrepresentation or gross negligence by the company or its employees or restricts your statutory rights.

7.2 Subject to 7.1 above, Hurlingham Polo Canada will not be liable for:

  • any damage or loss suffered by you where such damage or loss was not reasonably foreseeable at the time of contract, including damage or loss resulting from a breach by Hurlingham Polo Canada of these Terms & Conditions
  • any damage or loss suffered by you where you did not enter into a contract with Hurlingham Polo Canada as a consumer

7.3 Hurlingham Polo Canada’s total liability to you for loss or damage arising out of our contact with you will be limited in respect of each claim to the purchase price of your order or orders.

7.4 Hurlingham Polo Canada will not be responsible for any breach of our contractual obligations if the breach arose out of an event beyond its control, including but without limitation: failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting either Hurlingham Polo Canada or its suppliers.

PRIVACY


8.1 Please refer to our Privacy Policy which states how we use any personal data and other information which you provide.

ELECTRONIC COMMUNICATIONS


By using the HurlinghamPolo.ca website, you consent to receive communications from us electronically and you accept that all agreements, notices, disclosures and other communications that we provide electronically satisfy any legal requirement that such communications be 'in writing'. For this purpose, the most recent email address which you have provided to us will be deemed to be the correct email address for us to use. You may of course opt-out of any marketing messages at any time.

GENERAL


10.1 Hurlingham Polo Canada reserves the right to make changes to its website, policies, and Terms & Conditions at its absolute discretion.

10.2 If any of these Terms & Conditions are determined to be illegal, invalid or otherwise unenforceable by law, to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms, and the remaining Terms & Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

10.3 These Terms & Conditions are governed by and construed in accordance with the laws of Canada.